CELEBRATING 10 YEAR ANNIVERSARY IN 2025

Privacy Policy

 

Northumberland Glass is committed to safeguarding your privacy. This policy outlines how we collect, use, and protect your personal data when you interact with our website or services.

1. Information We Collect

We collect personal data to offer a seamless experience. The types of information we may collect include:

  • Personal Identification Information: Your name, email address, phone number, and postal address when you make enquiries, request quotes, or use our services.
  • Technical Information: This includes your IP address, browser type, and device details, which we automatically collect through cookies and other tracking technologies to improve website functionality.
  • Transaction Information: If you make a purchase or payment, we collect your payment details, such as billing address and payment method (processed securely through third-party providers).

2. How We Use Your Information

The data we collect is used to:

  • Provide Services: We use your information to process orders, respond to enquiries, and manage your account.
  • Communications: We may contact you regarding your request, or to provide updates on new products, promotions, or services (with your consent).
  • Improve Our Website: Analytical data helps us to optimise user experience and functionality on our website.
  • Legal Compliance: In some cases, we may be required to share data with authorities to comply with legal obligations.

3. Legal Basis for Processing Your Data

We only process personal data when we have a lawful basis to do so. This includes:

  • Your Consent: For marketing or promotional communications, we will ask for your consent.
  • Contractual Obligations: We process your personal data to fulfill the contracts you engage with us.
  • Legitimate Interests: For purposes such as fraud prevention, network security, and improving customer service.

4. How We Share Your Data

We respect your privacy and do not sell or trade your personal data. However, in certain cases, we may share your data with:

  • Service Providers: Trusted third parties who assist us in operating our website, processing payments, or delivering services to you, such as logistics and installation partners.
  • Legal Authorities: If required to comply with legal processes or enforce our Terms of Service.

All third parties we work with are obligated to keep your information secure and only process it for agreed-upon purposes.

5. Data Retention

We retain your personal data only for as long as is necessary for the purposes outlined in this policy or to comply with legal obligations. After that, data is securely deleted or anonymised.

6. Security of Your Data

Northumberland Glass takes the security of your personal information seriously. We use robust security protocols, including encryption and secure servers, to protect your data from unauthorised access, disclosure, or alteration.

However, no online transmission of data can be 100% secure. While we strive to protect your information, we cannot guarantee the absolute security of any data transmitted to our site.

7. Your Rights

You have the following rights regarding your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can request correction of any inaccurate or incomplete information.
  • Right to Erasure: In certain circumstances, you can request the deletion of your personal data.
  • Right to Restrict Processing: You can request that we limit how your data is used.
  • Right to Data Portability: You have the right to request your personal data in a structured format to transfer it to another service provider.
  • Right to Withdraw Consent: You may withdraw your consent for marketing communications at any time.

To exercise any of these rights, please contact us at [insert contact email].

8. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. These small text files are stored on your device and help us understand site usage and improve performance. We use:

  • Necessary Cookies: Required for basic site functionality.
  • Analytics Cookies: To gather data on how users interact with the site (e.g., Google Analytics).

You can control cookie settings through your browser, though disabling cookies may affect your site experience.

9. Third-Party Links

Our website may contain links to external websites or services. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

Northumberland Glass reserves the right to modify this privacy policy at any time. Any changes will be reflected on this page, and we will notify you via email or website notification if significant changes are made.

11. Contact Us

If you have any questions or concerns regarding our Privacy Policy, please reach out to us:

  • Email: info@northumberlandglass.co.uk
  • Phone: 01289 385 524
  • Postal Address: Unit 3 Samphire Court, Windmill Way, Ramparts, Business Park, Berwick upon Tweed, TD15 1TB