CELEBRATING 10 YEAR ANNIVERSARY IN 2025
Northumberland Glass Ltd

Our Customer Journey

At Northumberland Glass, we’re dedicated to providing a seamless and enjoyable experience from start to finish. Our structured customer journey ensures that every step of your project is handled with care and professionalism. Here’s what you can expect when working with us:

Your Journey, Our Commitment

At Northumberland Glass, we believe that every project begins with a clear and personalised plan. Our dedicated team is committed to guiding you through each step of your journey, ensuring a hassle-free and enjoyable experience. From your first idea to the final touches, we are here to provide expert advice, transparent communication, and exceptional service. Discover how we make your vision a reality with our tailored approach and attention to detail.

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Distinctive glazing, refreshingly different

We work throughout the South East of Scotland, Northumberland & the North East of England.

1. Initial Contact

Reach out to us via phone, email, or our online contact form. Our friendly team will discuss your needs, answer any questions, and schedule a consultation to explore your project requirements.

2. Free Consultation and Design

During our consultation, we’ll review your ideas, preferences, and budget. Using our Online Designer Tool, you can customise your windows, doors, or conservatories to suit your vision. We’ll provide expert advice and recommendations to help refine your design.

3. Quote and Agreement

Once we’ve finalised your design, we’ll provide a detailed, no-obligation quote. Our pricing is transparent with no hidden costs. If you’re happy with the quote, we’ll proceed to formalise the agreement and prepare for the next steps.

4. Installation

Our skilled installers will carry out your project with precision and care. We handle all aspects of installation, ensuring minimal disruption to your home and a perfect finish. Throughout the process, we keep you informed and address any questions you may have.

5. Post-Installation Support

After installation, we conduct a thorough review to ensure everything meets your expectations. Should you need any adjustments or have questions, our team is available for post-installation support. We also offer guidance on maintenance to keep your new features in top condition.

6. Customer Feedback

We value your feedback and invite you to share your experience with us. Your insights help us continuously improve our services and ensure we meet the highest standards of customer satisfaction.

Ready to Begin Your Journey?

Contact Northumberland Glass today to start your project and experience our commitment to quality and excellence.

Experience a smooth and satisfying journey with Northumberland Glass. From the initial consultation to the final installation, we’re here to make your home improvement project a success.

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